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FACETS Workshops
Shining the Light on the Power of Experience
FRONT LINE SERVICE PROVIDER CURRICULUM


FACETS - Frontline Training
April 20 or
June 7, 2016:
8:00am - 11:00am
Cost: $20

Click Here for Online Registration

 

FACETS Class Description:

FRONT LINE SERVICE PROVIDER CURRICULUM


The experiences treasured by those who visit Ozark Mountain Country are as special as the rarest of gems.  They are treasures of the heart.  Our guests experience these memorable moments because our service providers are purposeful and intentional in the delivery of our area’s Core Values.  Why are we so focused on perpetuating the engagement of the hearts and minds of our guests?  It is our Legacy.

We cannot take a customer service training program off of a shelf for our front-line associates and expect the experience of guests to be differentiated and memorable.  Ozark Mountain Country is a unique destination.  So, too, should our service delivery be unique. 

The facet of a diamond is critical to its value.  A facet allows light to both enter a diamond and reflect off of its surface.  It is only with light that the diamond sparkles.   The Core Values of Ozark Mountain Country shine a light to the world – inviting guests to come and experience our treasures.  But the wonderful service providers of the region act as facets to that light - - allowing it to work through them.  They bring to life the experiences and reflect our Legacy in their words and actions. 

FACETS – Shining the Light on the Power of Experience is a half day learning quest for front line associates in Ozark Mountain Country.  This highly interactive and action-oriented session will include key learning points such as:
        1.  Understanding the goal of developing Emotional Linkage.
        2.  Capturing the differences between just a transaction and an experience.
        3.  Identifying how to bring the unique Core Values of OMC to life behaviorally.
        4.  Pinpointing the main reasons guests choose our home as a place to visit.
        5.  What to do when the reflection is less than bright…recovering from mishaps. 
        6.  Showcasing each attendee’s true role in perpetuating the Legacy Spirit. 

FACETS will include a dose of feel good philosophy as well as real applicable tactics that will make life easier and full of purpose.  We will explore how stories are created while engaging in experiences.  Most importantly – we will understand how each of us plays a part in writing those stories...turning stories into treasured gems passed down through the generations.


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Legacy Quests are Always Celebrated at Legacy U

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Ozark Mountain Legacy is a 501c3 non-profit organization.

Make your tax-deductible donation online today:


CLICK HERE:

Legacy University | PO Box 7070 | Branson, MO 65615 | 417-598-1314 | LU@ozarkmountainlegacy.org